At Potala Gate, we strive to provide our customers with exceptional service.
SAME DAY SHIPPING is possible if we receive your order before 12:00 Noon PST.
We will do our best to fulfill the needs our customers in a timely manner, providing available shipping options at the least expense. There are no additional HANDLING charges for online customers.
FREE SHIPPING for orders $75.00 USD and over using standard services by USPS Parcel Post/Priority Mail and via Ground shipping through FedEx within the contiguous United States.
Faster services are also available at additional cost to our customers via USPS, FedEx, and UPS. Please contact us if you have questions or want to use a faster service.
For international orders over $100 USD, we will charge a flat shipping rate, depending on delivery location. Shipping information for your area will be available when you place an order and go to check out. Customer will pay all custom duty fees, and other applicable fees, dependent on chosen carrier and services available in each country.
International shipping: We use standard international shipping services offered by United State Postal Service (USPS). Faster services are also available at additional cost to customer. Please contact us, if you have any questions, want to use another international carrier or have us find one for you.
For international orders over $100 USD, we will charge a flat shipping rate, depending on delivery location. Shipping information and estimated charges for your area will be available when you go to check out.
Customers will be charged the shipping rate by your chosen carrier, based on choice of standard or faster delivery services, with no additional charges from Potala Gate. Shipping charges are predetermined, based on weight, size and the method of shipment.
Please print your complete address (including street address) for efficient delivery of your order.
Customer service is the most important aspect of our business. If you are not satisfied with an item, please contact us and return the item within 15 days for refund. Please note that original shipping costs or return shipping costs will not be refunded.
Potala Gate: 1030 Willamette Street, Eugene, OR 97401
CALL TOLL FREE: 1-800-992-4611
Eugene Store: 541-338-4611 Cel: 541-914-4765
We take special orders. Feel free to call or email us with your inquiries and requests.