Shipping Information
At Potala Gate, we strive to provide our customers with exceptional service.
SAME DAY SHIPPING is possible if we receive your order before 12:00 Noon PST.
We will do our best to fulfill the needs our customers in a timely manner, providing available shipping options at the least expense. There are no additional HANDLING charges for online customers.
FYI: The best way to reach us for changes in your order is thru phone call, text message or Whatsapp on this number: 541-914-4765. We don't attend to our email while we are getting the package ready to ship.
Domestic orders:
FREE SHIPPING for orders $75.00 USD and over using standard services by USPS Parcel Post/Priority Mail and via Ground shipping through FedEx within the contiguous United States.
Faster services are also available at additional cost to our customers via USPS, FedEx, and UPS. Please contact us if you have questions or want to use a faster service.
International orders:
We offer International shipping worldwide. Shipping cost varies with the service one choose plus the location and the weight. We offer a wide selection of shipping options which one can find at the checkout.
Custom/Import fee from each country are not included in the shipping cost as it all depends on individual country. We try our best to fill all the necessary forms with the HS code for each item however the import fees are not something that is in our hand. We ship all International package as a Gift with a minimum declare amount to avoid delay and fees but once it leaves our store we don't have much control.
General speaking sending thru USPS tends to incur minimum to none custom duty fees but it is also takes much longer to arrive. UPS, FedEx and DHL is much more reliable however it does charge Custom fees.
Customer will pay have to pay all custom duty fees, and other applicable fees, dependent on chosen carrier and services available in each country.
Shipping Rates:
Customers will be charged the shipping rate by your chosen carrier, based on choice of standard or faster delivery services, with no additional charges from Potala Gate. Shipping charges are predetermined, based on weight, size and the method of shipment. You can check the estimate for shipping cost at the checkout.
For Delivery:
Please print your complete address (including street address) for efficient delivery of your order.
Returns:
Customer service is the most important aspect of our business. If you are not satisfied with an item, please contact us at 541-914-4765 and return the item within 30 days for refund. Please note that original shipping costs or return shipping costs will not be refunded. Here is the address for return:
Potala Gate 87151 Kellmore Street Eugene, Oregon, 97402
Telephong: 541-914-4765
Email: potalagate@hotmail.com
Worldwide Shipping.
We take special orders. Feel free to call or email us with your inquiries and requests.